Website Privacy Policy

Town House Films Limited (we, us, our) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Town House Films Limited. We are registered in England and Wales under company number 6886344  and with our registered office atThe Old Reading Room, 5 Recorder Road, Norwich,Norfolk,NR1 1NR
 main trading address is PO Box 3482 Norwioch NR7 7PP Our nominated representative for the purpose of the Act is Malcolm Allsop

UNDER 16S MUST OBTAIN GUARDIAN’S CONSENT PRIOR TO PROVIDING DATA TO US

If you are aged 16 or under, please get your parent/guardian's permission before you provide personal information to any one or more of our sites. Users without this consent are not allowed to provide us with personal information.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www/townhousefilms.co.uk. This includes information provided at the time of registering to use our sites, subscribing to our service, posting material or requesting further services. We may also ask you for information when you register for one of our fan clubs, register for promotions, request brochures or information or provide information or comment on a particular programme or otherwise, enter a competition or promotion sponsored by us and when you report a problem with our sites.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our sites and of the fulfilment of your orders including, but not limited to, for your purchases of our on-line products .
• Details of your visits to our sites including, but not limited to, traffic data, location data, weblogs, your anonymous and identifiable comments volunteered by you when taking part in our on-line forums and polls and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to diagnose problems with our servers and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our sites and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our sites according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our sites.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our sites.

Please note that our advertisers may also use cookies, over which we have no control.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL or equivalent technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

• To ensure that content from our sites is presented in the most effective manner for you and for your computer. 
• To provide you with information, products or services that you request from us or which we feel may interest you:-
by electronic (eg, e-mail) or non-electronic (eg, post) means where you purchase products or services on-line or off-line and do not ‘opt out’ via tick box or otherwise or where you do not make purchases from us but contact us and ‘opt in’ via tick box or otherwise to receive the same. and/or
by non-electronic (eg, post) means that we consider may be of interest to you unless you ‘opt out’ via tick box or otherwise
• To carry out our obligations arising from any contracts entered into between you and us. For this sole purpose, we may pass your details to third parties without your prior consent.
• To allow you to participate in interactive features (including, but not limited to, your taking part in on-line forums and polls) of our service, when you choose to do so.
• To notify you about changes to our service.

Where you first give us your consent to all of the following, we may also use your data, or permit selected third parties to use your data, to provide you with information about products and services which may be of interest to you and we or they may contact you about these by e-mail, SMS or post. 
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those which were the subject of a previous sale to you.

If on initial ordering or registration, you consented to receive information about our or third parties’ services and other products, but subsequently you no longer wish to receive any of the same, please inform us, using the method that we contacted you, of this and we will cease contacting you for this purpose.

We do not disclose information about identifiable individuals to our advertisers, but we may from time to time provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Town House Films Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale or Acceptable Use Policy and other agreements; or to protect the rights, property, or safety of Town House Films Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend, with your prior consent only, to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at privacy@townhousetv.co.uk
Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We have designed the sites to make it easy for you to access information held about you and to amend personal data you have submitted on any online membership registration form. When you log in, you will be given a link that allows you to edit your details. If you require any further guidance on updating the details we hold about you, please contact us at info@townhousefilms.co.ukThe Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal data (as defined by the Act) we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to us at info@townhousefilms.co.uk